complaint / Claims

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Your request has been received and is under review

We will reach out to you if we have further questions or are unable to solve the issue
Please check your inbox for a confirmation of your case.

You need to be 18 or older to purchase nicotine pouches and we will therefore ask to verify your age via BankID if you seek compensation.
We require one claim per product and BatchID.
For us to review the claim properly we require pictures of the product and its issue.
Please save the product and packaging until you have been in contact with us. If you dispose of this, we might be unable to handle your case further.
Please use Swedish or English when describing your issue.

Affected product*

Batch ID*

No. cans affected by this issue*

Type of Issue*

Choose issue

Describe the issue*

Attach picture of the bottom label*

Attach picture of the described issue*

Do you wish to be compensated in can/s?*

YES

NO